Last updated: June 30, 2026
Thank you for shopping with Liquid Zen. We want you to love every order. This policy explains how we ship your products and how returns, exchanges, and refunds work. By placing an order, you agree to the terms below.
Shipping Policy
Order Processing
Orders are processed Monday through Friday, excluding weekends and holidays. Most orders are processed and shipped within 1–2 business days. During sales, product launches, or peak holiday periods, processing may take slightly longer. You will receive a confirmation email when your order is placed and a second email with tracking information once it ships.
Shipping Rates
We currently ship within the United States. Shipping is priced by the case, with rates based on your delivery state:
PER CASE:
Destination: California (CA), Arizona (AZ), Nevada (NV)
Shipping Cost: FREE
PER CASE:
Destination: All other states
Shipping Cost: $10 per case
FULL PALLET:
Destination: Anywhere (all states)
Shipping Cost: FREE
Free shipping in CA, AZ & NV: All case orders shipped to California, Arizona, and Nevada ship free.
$10 per case elsewhere: For all other states, shipping is a flat $10 per case.
Free pallet shipping: Orders that ship as a full pallet qualify for free shipping nationwide, regardless of destination state.
Delivery Times
Estimated delivery is 3–7 business days after processing for case orders. Pallet and freight shipments may take longer and will be scheduled with the carrier. Delivery times are estimates and are not guaranteed. Once a shipment leaves our facility, transit time is the responsibility of the carrier.
Order Tracking
Once your order ships, you'll receive a tracking number by email. Please allow up to 24 hours for tracking information to update after you receive it.
Shipping Restrictions
At this time we do not ship to PO boxes, APO/FPO addresses, or international destinations for all products. If we are unable to ship to your address, we'll contact you and issue a full refund.
Incorrect Addresses
Please double-check your shipping address at checkout. Liquid Zen is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment at an additional shipping cost.
Lost, Stolen, or Damaged Packages
If your tracking shows delivered but you have not received your package, please check with neighbors and your local carrier first. If your order arrives damaged, contact us within 7 days of delivery with photos of the product and packaging, and we'll make it right with a replacement or refund.
Return & Refund Policy
Our Guarantee
Your satisfaction matters to us. If you're not completely happy with your purchase, we accept returns within 30 days of the delivery date.
Eligibility
To be eligible for a return:
- The request must be made within 30 days of delivery.
- Items must be unused, unopened, and in their original packaging, unless the product arrived defective or damaged.
- You must have proof of purchase (order number or receipt).
For health, safety, and hygiene reasons, opened or used consumable products cannot be returned unless they are defective or damaged on arrival. This does not affect your statutory rights.
Non-Returnable Items
- Gift cards
- Final sale or clearance items
- Opened or partially used consumable products (except if defective)
How to Start a Return
- Email us at support@liquidzen.com with your order number and reason for return.
- Our team will respond with return instructions and a return authorization.
- Ship the item back using the provided instructions.
Please do not send items back without contacting us first, as unauthorized returns may not be processed.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong, defective, or damaged item). We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
Refunds
Once we receive and inspect your return, we'll notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement. Original shipping charges are non-refundable.
Exchanges
If you'd like to exchange an item for a different product, the fastest way is to return the eligible item for a refund and place a new order. If you received a defective or damaged item and want a direct replacement, contact us and we'll arrange it at no cost to you.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery at support@liquidzen.com with your order number and photos. We'll send a replacement or issue a full refund, including shipping, at no cost to you.
Cancellations
If you need to cancel or modify an order, contact us as soon as possible. We process orders quickly, so we can only guarantee changes before the order has shipped.
Contact Us
Questions about shipping or returns? We're here to help.
Email: support@liquidzen.com Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET)
We typically respond within 1–2 business days.